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What happens when my plan expires?+

When your plan expires, you lose access to your account and new themes, theme updates, and our support. You may continue using the theme or themes that you have already downloaded forever.

How can I switch to another plan?+

If you want to switch to another plan, all you need to do is send an email to support@themeskingdom.com, and we’ll help you do so.

How can I get an invoice for my purchase?+

If you access thr “My Account” section, you’ll see that an invoice can be printed from the Recent Payments page.

Under the Recent Payments, you’ll see a list of all transactions associated with your account. To view the invoice for any of these transactions, click the Invoice button placed on the right of each transaction. This will open a printable invoice.

The easiest way to implement the required VAT information is to utilize one of the “Billing Details” data fields: https://themeskingdom.com/my-account/edit-address/billing/. For example, you can append the required information into the ‘Company Name’ field, and it will be displayed on your invoice.

Keep in mind that Themes Kingdom invoices international clients and accepts only payments made in USD.

What’s your refund policy?+

We offer a full refund for the first 14 days after purchase. No questions asked.

Do you offer discounts? If you do, how can I get one?+

Sure, we do! We offer 10% off your first purchase when you subscribe to our newsletter. If you click on the Discounts page, you’ll see that we also offer 50% off our themes for students and non-profit organizations. Apart from these discounts, we also offer periodic discounts for the holidays, and special anniversaries (like Themes Kingdom birthday) we like to celebrate.

Which payment methods do you accept?+

You can buy Themes Kingdom themes using your PayPal account or any major credit card.

Keep in mind that our prices are VAT inclusive, which means that you’ll always pay the advertised price that’s stated on our website.

Which plan should I choose?+

Well, that’s a tough question. We would advise you to choose a plan that matches your needs the best.

Themes Kingdom offers four plans 一 One Theme One Year plan, One Theme Lifetime plan, All Themes One Year plan, and All Themes Lifetime plan. Out of all these plans, the most popular is the third one, which gives you yearly access to all themes, updates, usage license (both personal and commercial), and premium support.

How do I contact customer support?+

We love helping our customers. You can reach us via support@themeskingdom.com, via Twitter or Facebook. Before submitting a support ticket or tweeting us, we encourage you to search our knowledge base for answers to any questions you may have. If you don’t see what you’re looking for, you can contact our support team after your search.

Do you offer customer support?+

Of course, we do! We try our best to provide excellent customer service, and we will gladly give you a hand as long you are a part of the Themes Kingdom family, that is, as long as you have an active plan.

Once you buy a theme, if you are having any doubts or feel like you need our help, you can check out our Help Center and browse through the articles. You can also send an email to support@themeskingdom.com, and we’ll get back to you as soon as possible.

Can you help me customize my website?+

If you don’t want to bother with site customization, we can help. We can give you a hand with theme installation, theme installation, and demo setup; we can help you with plugins installation, or we can customize your theme completely and create a ready-to-use website. For more information, visit the WordPress Services page.

Bear in mind that we can’t provide support for third-party plugins 一 in such case the best option is to contact plugin authors.

Can I use your WordPress.com theme for WordPress.org?+

No, such a thing is not possible. If you buy a theme built for WordPress.com, that purchase can’t be transferred to a self-hosted, WordPress.org site. The reason is that the theme code for these two platforms is different, to some extent. You can, however, ask for a refund from WordPress.com within 30 days from your purchase and, once you get a refund, buy the self-hosted version of the theme from Themes Kingdom shop.

What’s the difference between WordPress.com and WordPress.org?+

The first thing you need to know is that WordPress is an open-source content management system (CMS), which is based on WordPress.org software.

To create a website using WordPress.org, you need to download the software, choose a website hosting provider (and install it on a web server). This is the reason why WordPress.org is commonly mentioned as “the self-hosted WordPress”.

WordPress.com is based on the WordPresss.org but doesn’t require installing the software and self-hosting. You can sign up for WordPress.com right this second and have your website working immediately.

If you want to know more about this topic, be sure to check out the article in which we explained all the differences between the .com and the .org one.

Can I remove Themes Kingdom mention from the footer? How can I do so?+

Sure you can!

All you need to do is navigate to  Appearance → Customizer → CSS editor and insert the following CSS code:

.site-info a, .site-info span:not(.site-info-additional-text) {

display: none;

}

And you’re good to go!

What do you mean when you say “theme updates”?+

As theme makers, we need to keep up with the changes that occur in the digital world to ensure that you can build a reliable website. So, for example, whenever there is a new WordPress version, we make sure to adjust our themes to the change and keep them efficient and up and running all the time. When we say “theme updates”, we mean updating our themes for new features, make them WordPress compatible, more secure, etc. We do everything that will help you create a high-performance and secure website.

How can I be sure that my site is secure with your theme?+

When developing themes, we are committed to writing high-quality, native WordPress code that ensures that our themes are as secure as possible. When it comes to security issues, you can count on us to fix any problems you might experience with site security when using one of our themes, in the shortest time possible.

Are all your themes responsive?+

Yes! Knowing that Google ranks websites based on how responsive they are, we made sure to make all of our themes are responsive 一 their content adjusts to any screen size (smartphones, tablets, etc.).

We’re here to answer all your questions!

If, somehow, you haven’t found answers to your questions, feel free to contact our chatty & friendly support team.

Support request

Need help configuring your theme?

Don’t want to spend hours building your site from the ground up and perfecting its design? Let us do it 一 we like to get our hands dirty!

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